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Supplier Quality Statement of Requirement Standard

This Supplier Quality Statement of Requirements constitutes an extension to the contract between the Supplier and Zeito Plastic Components Sdn Bhd (ZPC),  covering the items (Goods) as described  in the Purchase Order.

Supplier’s acceptance of the Purchase Order shall constitute Supplier’s agreement to the requirements stated therein and herein, without modification, addition or alteration.
In the event of any inconsistencies between the Purchase  Order and the requirements set forth below, the terms and conditions of the Purchase Order shall take precedence.
Suppliers are responsible to periodically review ZPC’s website for changes / additions: http://www.zeito.com.my/—

  1. Scope:
    This Supplier Quality Statement of Requirements  document defines the quality requirements for vendors, suppliers, and sub-contractors (each referred to herein as “Supplier”) working with Zeito Plastic  Components Sdn Bhd (“ZPC”). Supplier is responsible for the “Scope of Work” described in a Purchase Order, and any decisions necessary to complete its scope. Supplier shall meet all specifications, prints, and  technical requirements communicated by ZPC. Additionally, the Supplier is required  to ensure any sub-tier supplier or subcontractor meets all Requirements, and the Supplier is ultimately responsible for all work performed by any sub-tier supplier or subcontractor.
  2. Document Control :
    Supplier is responsible to maintain intellectual property given by ZPC such as drawing, specification, inspection procedure etc. ZPC shall notify and update SUPPLIER with current document. Supplier agrees to return any intellectual property upon request by ZPC, or securely dispose of it at SUPPLIER’s site to avoid unintended use.
  3. Supplier will maintain a process(es) to:
    3.1.1 Implement and maintain line clearance to prevent contamination with other lots.
    3.1.2 Establish unique identification of individual product or batch from receipt through all stages of production, storage and delivery.
    3.1.3 Control and adequately segregate products with different status throughout product realization process.
    3.1.4 Establish records that demonstrate control on raw material, product realization processes, conformity to the ZPC requirement, standards and regulation, and identification of the person who releases the product, product release date to the ZPC
  4. Nonconforming product and Incoming Non-Conformance Report
    4.1 Supplier shall establish, implement and maintain procedures for the control of nonconforming requirement of applicable Standards and Regulations.
    4.2 Supplier shall at the request of ZPC perform investigation and take necessary correction and/or corrective and preventive action. SUPPLIER agrees to respond to INCR within the time frame specified by ZPC.
    4.3 SUPPLIER shall notify, via written correspondence, the ZPC contact person of process disruption and quality deviations, and shall analyze the cause, initiate improvement action and measure action effectiveness.
    4.4 In case SUPPLIER has to ship nonconforming product to ZPC, this product shall be separated from regular products and clearly identified as “Nonconforming Product” or equivalent.
    4.5 Any repair or rework, if any, must be inspected in accordance with documented inspection procedure and / or applicable specification. Repair or rework that involves any change requires prior written approval from ZPC.
  5. Warranty
    5.1 SUPPLIER warrants that the goods shall comply with the applicable specifications and drawings that shall be agreed upon by both parties.
    a) SUPPLIER shall be obliged to ensure that the goods shall be free from defects.
    b) The goods shall conform to the documentation and the applicable specifications, drawings, samples, or other descriptions set forth in ZPC purchase order.
    c) Goods shall be suitable for the purposes for which the goods are intended.
    d) All goods are new and unused, unless otherwise specified and agreed.
    e) Services will be performed in a professional manner.
    f) In the event that sorting is required, SUPPLIER shall arrange manpower to ZPC for sorting or a sorting charge of RM23/hour shall be imposed to SUPPLIER.
  6. Product complaint, field alert, and recall
    6.1 ZPC will notify SUPPLIER, via written correspondence, in a timely manner, of any customer complaint or adverse event that implicates SUPPLIER’s processes i.e., design, manufacturing, labeling, packaging etc. ZPC will determine the needs to notify the regulatory authority.
    6.2 If SUPPLIER becomes aware of any product complaints that impact the products and / or services SUPPLIER supplied to CUSTOMER, it is the responsibility of SUPPLIER to notify the ZPC contact person, via written correspondence, immediately.
    6.4 SUPPLIER, if requested by ZPC, will conduct internal investigations, record reviews, and sample evaluations as required to determine the validity of the complaint and report the results to the ZPC contact person in the requested time frame. The nature of the complaint will dictate the appropriate response time.
    6.5 In the event that ZPC is required or voluntarily decides to recall or withdraw product that potentially implicates SUPPLIER’s processes, SUPPLIER will fully cooperate with ZPC in connection with such recall or withdrawal. Upon request by ZPC, SUPPLIER will send subject matter expert(s) to ZPC site until the issue is resolved.
  7. Quality audits
    7.1 ZPC will conduct quality audit on SUPPLIER whenever needed.
  8. On Site Verification
    8.1     SUPPLIER shall permit ZPC or ZPCs’ customer at supplier’s premises to perform verification at the supplier’s premises when necessary. The intended verification arrangements and method shall follow by the SUPPLIER. The method which includes system & process audit, product inspection & testing and / or sub-supplier verification.
  9. Notification of Changes
    9.1     SUPPLIER shall inform the ZPC that the changes may affect the shape, fitting and function of the product with a minimum of 180 days prior to change. Acceptance test for change such as facility, and process shall be performed and inform to the BUYER prior to implementing the planned change. Any change can only be implemented after SUPPLIER receive written approval from ZPC. Changes are as below:
    a) Changes in Technical Specification or Product Information
    b) Changes in Packaging
    c) Relocation or Outsourcing of Manufacturing site
    d) Changes in manufacturing process method
    e) Changes in material formulation, colour powder or colour of pellets
    f) Changes of process equipment
    g) Changes of source/supplier for Raw Material, Resins, Masterbatch, Pigments
  10. Delivery
    10.1     SUPPLIER shall pack and handle the goods in accordance with good commercial practice and /or given packing instruction.
    10.2 In case of delivery of hazardous goods, a material safety data sheet in accordance with Ordinance on Hazardous Substances, and detailed instructions concerning handling and storage shall be enclosed.
    10.3 Each shipment of goods shall include shipping documents which set forth the number of purchase order, ZPC part number, description and quantity. Certificate of Analysis and/or Certificate of Conformity shall be provided during or prior to the delivery of goods.
    10.4 Acknowledgement of the receipt of goods shall not exclude complaints as regards to quantity and quality. Every delivery is subject to inspection by our Quality Assurance Department. The property of the goods shall not pass to ZPC until the goods have passed the inspections, and at the meantime the goods shall remain at the seller risk in all respects.
  11. Goods Delivery Inspection
    11.1     ZPC shall receive the delivery of the goods and issue its receipt of delivery whenever the delivery of goods is made. Each shipment of the goods shall be inspected by ZPC within 5 (five) days after the date of receipt of the goods, unless otherwise agreed upon by both parties, in accordance with the inspection standards and procedure. ZPC shall promptly notify SUPPLIER of any shortages in the quantity of the goods or any defective goods with supporting evidence.
    11.2 In the event of such shortage or defect of the goods found during or after the goods delivery inspection,SUPPLIER shall make up the deficiency, replacing, or take an appropriate remedy. ZPC shall be entitled to the following options;
    a) Return the defective goods and claim replacement or respective credit from SUPPLIER. SUPPLIER shall take back any defective goods from ZPC within seven (7) working days after the date of notification, unless otherwise agreed upon by both parties.
    b) Have the defective goods repaired/reworked by ZPC at SUPPLIER cost.
    c) Cancel the order in full or in part without being liable for compensation.